Shock research: Kmart has lousy service!

The Detroit News reports that an internal study at Kmart has found that most customers think the service is really, really bad. In other news, it's cold today here in Chicago.

The moves were outlined in a letter Sears President and CEO Aylwin Lewis wrote to employees last week. The missive, posted on employee online message boards, came after Kmart consultants visited 70 stores over the holiday shopping season and found 65 percent of their experiences as "below expectations."

Depends on what your expectations are, right?

Okay, I'll stop being nasty. The good news, such as it is, is that maybe Kmart really intends to do something about their problems. Maybe -- if it's not already too late.