I would love to fly Southwest, which frequently has the lowest fares on routes I need to fly, but I refuse to choose between the two options they give me:
1) Stand in line for an hour, or,The test will take place on flights out of San Diego.
2) Take a middle seat
In a statement, Southwest said it would consider permanent customer satisfaction enhancements like assigned seating if the move would attract new customers and maintain or improve operational efficiencies.
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