Thursday, June 22, 2006

Off-topic: Southwest to test assigned seats

Business flyers throughout the US are today pumping their fists with joy at the news that Southwest Airlines is testing alternatives to their cattle-call seating policy.

I would love to fly Southwest, which frequently has the lowest fares on routes I need to fly, but I refuse to choose between the two options they give me:
1) Stand in line for an hour, or,
2) Take a middle seat
The test will take place on flights out of San Diego.
In a statement, Southwest said it would consider permanent customer satisfaction enhancements like assigned seating if the move would attract new customers and maintain or improve operational efficiencies.

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